About Us
Committed to transparent governance and efficient grievance redressal for the citizens of Delhi
Delhi Pradesh Congress Committee
The DPCC Grievance Cell was established with a vision to bridge the gap between citizens and governance, ensuring that every voice is heard and every complaint is addressed promptly and effectively.
Our Mission
To provide a transparent, efficient, and accessible grievance redressal system that empowers citizens, ensures accountability, and promotes good governance across all departments in Delhi.
Our Vision
To create a citizen-first governance model where every grievance is resolved within stipulated timeframes, fostering trust and strengthening democratic values across the national capital.
Our Core Values
The principles that guide our actions and decisions
Transparency
Open and honest processes
Efficiency
Swift resolution times
Accountability
Responsible governance
Accessibility
Easy for all citizens
Our Journey
Key milestones in our commitment to citizen service
2008
EstablishmentDPCC Grievance Cell was established to address citizen complaints across Delhi.
2015
Digital TransformationLaunched online grievance submission portal for 24/7 accessibility.
2019
Real-time TrackingIntroduced real-time grievance tracking system with SMS updates.
2024
AI-Powered SystemUpgraded to AI-powered grievance categorization and automated routing.
Our Leadership Team
Dedicated leaders working tirelessly for citizen welfare
Shri Narender Sharma
Chairman, Grievance Cell
Visionary leader with over 20 years of public service experience.
Shri Devender Yadav
President, DPCC
Committed to strengthening grassroots democracy and citizen services.
Shri Ramesh Dogra
Vice Chairman, Grievance Cell
Dedicated to efficient grievance resolution and public welfare.
Our Impact in Numbers
Grievances Resolved
Satisfaction Rate (%)
Years of Service
Team Members