DPCC Grievance Cell

Our Leadership

Dedicated leaders serving India with integrity and vision

Leader of Opposition

Shri Rahul Gandhi

Leader of Opposition, Lok Sabha • INC National Leader

Congress President

Shri Mallikarjun Kharge

President, Indian National Congress

DPCC President

Shri Devender Yadav

President, Delhi Pradesh Congress Committee (DPCC)

Grievance Chairman

Shri Narender Sharma

Chairman, Grievance Cell Delhi Pradesh Congress Committee

About Grievance

A grievance is a formal expression of dissatisfaction or complaint regarding any service, facility, or administrative matter that requires attention and resolution. Our grievance redressal system ensures that every concern is addressed promptly and effectively.

What Constitutes a Grievance?

Service deficiencies in public utilities
Infrastructure and maintenance issues
Administrative delays or inefficiencies
Corruption or malpractice complaints
Violation of rights or entitlements

Important Points

Before Submitting a Grievance

1
Ensure your complaint is genuine and supported by facts
2
Provide accurate contact details for follow-up
3
Attach relevant documents or photos as evidence
4
Keep your tracking ID safe for future reference

Resolution Timeline

MCD Issues 3-5 Days

State Issues 1-2 Weeks

Central Issues 3-4 Weeks

Need Immediate Assistance?

Our support team is available 24/7 to help you with urgent grievances

Helpline: 1800-11-7777

Email: support@congress-grievance.gov.in

Available: 24/7

Grievance Statistics Dashboard

Comprehensive performance metrics and insights into grievance management efficiency.

Grievances by Category

Monthly Resolution Trend

92%

Citizen Satisfaction Rate

Based on post-resolution surveys

78%

First Contact Resolution

Issues resolved in first response

24/7

Support Availability

Live help desk assistance

Report & Track Grievances

Submit your complaint and see how we've helped others

Recently Resolved Complaints

See how we've helped citizens resolve their issues

Resolved Oct 10, 2023

Water Logging in Krishna Nagar

Severe water logging issue during monsoon season causing inconvenience to residents.

Krishna Nagar, East Delhi

Resolution Time: 4 days

Resolved Oct 5, 2023

Garbage Collection Issue

Irregular garbage collection leading to sanitation problems in the locality.

Rohini, North West Delhi

Resolution Time: 2 days

Resolved Sept 28, 2023

Street Light Repair

Non-functional street lights posing safety concerns for residents during night.

Dwarka, South West Delhi

Resolution Time: 3 days

Submit Your Grievance

Origin Details

Complaint Details

Personal Details

Complaint Origin

District

Grievance Category

Grievance Location

Track Your Grievance

Monitor your complaint status with our visual tracking system

Enter Tracking Details

Enter your grievance tracking ID to check the status

Grievance #CONG-2023-08742

In Progress

Subject: Water Supply Issue in Mayur Vihar Phase 1

Submitted: October 15, 2023

Category: Civic Issues

Grievance Progress

Grievance Submitted

October 15, 2023

Under Review

October 16, 2023

Action Initiated

Currently in progress

Resolved

Pending completion

Estimated Completion

Expected resolution by October 25, 2023

24/7 Support Service